For International Patients/Customers
Every country has its own shipping policy and restrictions on incoming packages from other countries. Please check with your specific country for any restrictions, duties, and taxes collected from your country on receiving the package. In some countries, 3-4 % of taxes are charged on delivery, which is rare but possible.
In case the package is not cleared by customs or not delivered because of any reason company is liable to refund once the company receives the package back at its end. The company is not supposed to refund the shipping or other handling charges(ie. US $ 40).
For Indian Patients/Customers
In case of the package returned with medicines and products in good condition within 7 days of the package received at the customer end, the company will refund the amount paid by the customer. Only the courier and handling charges(ie. Rs. 225/-) will be deducted as levied by the courier company.
We have a strict NO REFUND POLICY if products are returned by the customer after more than 10 days package received at the customer end. If the package was not delivered due to any reason, the company is not liable for any refund. In that case, the company can resend the package again, the customer just needs to pay courier charges.
NO REFUND IF
A)THE PACKAGE IS DAMAGED IN TRANSIT
B) THE CUSTOMER HAS USED THE MEDICINE OR OPENED IT
C) CUSTOMER CHANGES MIND AND DOESN’T WANT TO TAKE MEDICINE
WE ARE SOLELY RESPONSIBLE IF YOU GET EXPIRED MEDICINE FOR WHICH COMPANY IS LIABLE TO REFUND.